Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@threadforest.com.

If your return is accepted, you will receive instructions on how and where to send your package, at your own cost. You may also bring the item down to our showroom to drop off the return item.

Items sent back to us without first requesting a return will not be accepted. We are not liable for any items lost during delivery. 

Once the return item is received by us, we will issue you store credit amounting to the order amount, which you may use for your next order. Store credits do not expire, and can be shared with others.

You can always contact us for any return question at admin@threadforest.com.

 

Exchanges

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at admin@threadforest.com.

If your exchange is accepted, you will receive instructions on when and how to drop off your package at our showroom for us to do the exchange for you on the spot. 

Damages and issues
Please inspect your order upon reception and contact us within 2 days of receiving if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like accessories and clearance items. Please get in touch if you have questions or concerns about your specific item.