Shipping policy
You will receive an e-invoice when the order is completed.
For orders paid using methods other than Credit Card, your order will only be processed when we have confirmed receiving your payment.
You will receive another notification when your order has shipped.
After your order is processed, we will prepare your order for shipping, according to the shipping lead time as detailed below.
Singapore Shipping Rates and Lead Time
|
Shipping option
|
Price |
Estimated delivery time
|
|
Standard Courier
|
$4
(Free for orders above SGD$60)
|
3 to 5 business days
|
|
Store pickup
|
Free |
2 to 4 business days
|
For store pickups, please drop by only after you have confirmed with us your order is ready for pickup, and have your order email or order number ready when you visit.
International Shipping
|
Country |
Estimated delivery time |
Price(SGD) |
|
Malaysia |
10 to 20 business days |
$8 Free for orders above $80 |
|
Taiwan |
10 to 20 business days |
$10 Free for orders above $100 |
|
Hong Kong |
10 to 20 business days |
$10 Free for orders above $100 |
|
South Korea |
10 to 20 business days |
$10 Free for orders above $100 |
|
United States |
10 to 20 business days |
$15 Free for orders above $120 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Thread Forest is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at admin@threadforest.com with your name and order number, and we will look into it for you.
Returns and exchanges
View our returns and exchange policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@threadforest.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at admin@threadforest.com